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Frequently Asked Question

1. How do I know if the bot has opened a position?

In order to check if the bot has opened a position, you can go directly to your exchange and then click on Open Orders. Otherwise, you can rely on the predictions visible on our Discord server, which we invite you to join, we try to make ourselves as available as possible to answer all your questions.

2. How can I be sure that I have set up my account correctly?

First of all, we invite you to refer to our video tutorial. Once the configuration is complete, make sure you have followed the instructions correctly.
It's possible that your exchange configures your account by default in Hedging Mode, you will have to modify your Position Mode from your exchange, in your settings.

3. What are the parameters to setup my API key?

Be sure to check the boxes on your API Management Space as below :

4. Why the leverage on my exchange is set on x20?

As soon as you link your API keys with Bulltrading, Bulltrading setting up a fixed leverage on your exchange.
If you try to change your leverage too often, Bulltrading will remove your API key from the panel in order to avoid disrupting the system. The leverage configured on your exchange will always be x20 leverage regardless of your leverage in the strategy tab.
Bulltrading will adjust automatically your invested amount in each trade.

5. I want to remove a strategy but I have open positions, what should I do?

If you decide to remove a strategy while you have open positions, we ask you to close the open orders and positions yourself to avoid interrupting the system.

6. Can I continue to trade after setting up the bot?

We don't recommend it, because the percentages in each trade would be wrong.